Job Description

Reporting to: Operations Manager

Location: JobServe Community Stadium


Job Description

Working from Reception at the JobServe Community Stadium, the successful applicant will attend to visitors and deal with enquiries on the phone and face to face, providing information regarding the organisation and the various events and activities held at the Stadium to the general public, clients and customers.

In addition, the role also involves providing administrative support to all areas of the business, particularly supporting the Events team with bookings and event planning as well as providing sales team administrative support.

The successful applicant will be expected to adhere to the company Standard Operating Procedures at all times.

Key Responsibilities

  • To manage the welcome process and registration of visitors and contractors to the building according to security procedures.

  • Answering telephone, screening and directing calls and taking and relaying messages.

  • Providing information to callers and dealing with queries from the public and customers.

  • Greeting and directing visitors entering the organisation.

  • General administrative and clerical support to all areas of the business.

  •  Promotion and marketing of club events.

  • Completing post-event evaluations (including feedback, data entry and analysis and producing reports for management).


Personal Specification

  • Flexibility within role and must be available to work scheduled hours including some weekends and evening match days from time to time.

  • Being front of house, the candidate must possess excellent verbal and written communication skills, be well presented with strong customer service and interpersonal skills.

  • The ideal candidate will have good attention to detail and be able to demonstrate the ability to organise and plan.

Hours of Work

40 hours per week, some weekends and evenings.



£12,272.00 to 16,286.40 dependant on age and experience