Matchday Kiosk Team Leader – Colchester United

  • Job Reference: CUFC/Kiosk TL
  • Date Posted: 20 February 2024
  • Recruiter: Colchester United Football Club
  • Location: Colchester, Essex
  • Salary: £10.10 to £11.50 Per Hour
  • Sector: Colchester United
  • Job Type: Contract, Temporary
  • Work Hours: Part Time

Job Description

Matchday Kiosk Team Leader – Colchester United


Are you a motivated and organised individual with a flair for leadership?  Do you thrive in fast-paced environments and have a passion for delivering top-notch customer service?  If you’re ready to take a pivotal role at Colchester United, we invite you to join us as a Kiosk Team Leader.


About Us:

At Colchester United, we are dedicated to creating an unforgettable experience for fans and guests.  Our kiosks play a crucial role in providing refreshments and snacks during match days and events.  We’re seeking a dynamic Kiosk Team Leader to ensure smooth operations and exceptional service.


Role Overview:

As the Kiosk Team Leader, you will be the driving force behind our kiosk operations.  Reporting to the Concessions Manager, you will lead a team of enthusiastic individuals, maintain operational excellence, and ensure that each visitor leaves with a smile on their face.


Key Responsibilities:

  • Lead and motivate a team of kiosk staff, fostering a positive and collaborative atmosphere.
  • Collaborate with the Concessions Manager to ensure kiosks are ready for service.
  • Oversee the setup, restocking, and cleanliness of kiosks before and during events.
  • Provide guidance and training to staff members on product knowledge and service standards.
  • Maintain inventory, ensuring products are well stocked and rotated appropriately.
  • Handle customer orders, payments, and inquiries with efficiency and courtesy.
  • Uphold high standards of food safety, hygiene, and cleanliness in line with regulations.
  • Address any operational challenges swiftly and proactively.
  • Ensure compliance with company polices, health and safety guidelines, and licensing laws.


Qualifications and Experience:

  • Proven experience in a customer service or hospitality setting.
  • Strong leadership skills and the ability to lead by example.
  • Excellent communication, organisation, and problem-solving abilities.
  • A passion for delivering outstanding customer service.
  • Comfortable using POS systems.
  • Knowledge of food safety and hygiene practices.
  • Adaptability to dynamic and fast-paced environments.
  • Flexible availability to work during match days and events.


What We Offer:

  • £10.10-£11.50 per hour, depending on age and experience.
  • Opportunities for growth and development within the club.
  • A vibrant and engaging work environment.
  • The chance to be part of an iconic football club and make a lasting impact.