Matchday Kiosk Team Leader – Colchester United
Are you a motivated and organised individual with a flair for leadership? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer service? If you’re ready to take a pivotal role at Colchester United, we invite you to join us as a Kiosk Team Leader.
At Colchester United, we are dedicated to creating an unforgettable experience for fans and guests. Our kiosks play a crucial role in providing refreshments and snacks during match days and events. We’re seeking a dynamic Kiosk Team Leader to ensure smooth operations and exceptional service.
As the Kiosk Team Leader, you will be the driving force behind our kiosk operations. Reporting to the Concessions Manager, you will lead a team of enthusiastic individuals, maintain operational excellence, and ensure that each visitor leaves with a smile on their face.
- Lead and motivate a team of kiosk staff, fostering a positive and collaborative atmosphere.
- Collaborate with the Concessions Manager to ensure kiosks are ready for service.
- Oversee the setup, restocking, and cleanliness of kiosks before and during events.
- Provide guidance and training to staff members on product knowledge and service standards.
- Maintain inventory, ensuring products are well stocked and rotated appropriately.
- Handle customer orders, payments, and inquiries with efficiency and courtesy.
- Uphold high standards of food safety, hygiene, and cleanliness in line with regulations.
- Address any operational challenges swiftly and proactively.
- Ensure compliance with company polices, health and safety guidelines, and licensing laws.
Qualifications and Experience:
- Proven experience in a customer service or hospitality setting.
- Strong leadership skills and the ability to lead by example.
- Excellent communication, organisation, and problem-solving abilities.
- A passion for delivering outstanding customer service.
- Comfortable using POS systems.
- Knowledge of food safety and hygiene practices.
- Adaptability to dynamic and fast-paced environments.
- Flexible availability to work during match days and events.
What We Offer:
- £10.10-£11.50 per hour, depending on age and experience.
- Opportunities for growth and development within the club.
- A vibrant and engaging work environment.
- The chance to be part of an iconic football club and make a lasting impact.